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Store Policies

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MEASUREMENT GUIDE:

SMALL: Bust 34” | Waist 25” | Hip 36”

MEDIUM: Bust 35” | Waist 27” | Hip 38”

LARGE: Bust 36” | Waist 28” | Hip 39”

We keep a limited amount of stock for our collection, so whatever we don’t have, we must produce to-order. Size alterations may have an additional price, if this applies to you please contact us before placing your order!

If you require a LARGER SIZE than our standard size, you must contact us first. Ordering a larger size may have additional fees because it would require the use of more fabric yardage than what is standard for our garments.

PAYING WITH PAYPAL

You do not need to have a paypal account to make a payment through paypal, but you will need a working credit card. We require to receive payment within 3 days at the latest after any purchase, otherwise the order will be canceled. We ship after payment is received. Domestic orders on items we have in stock will arrive in 5-7 business days.

Made TO-ORDER items will take an estimated amount of 3-4 weeks to produce and an additional 5-7 business days to ship domestically or 6-10 days to ship internationally.

You will be notified if the wait to receive an item becomes longer. Each domestic shipment of over $50 is insured and has a tracking number that we will provide you with.

WE SHIP INTERNATIONALLY

We will not be responsible for items held or lost in customs. Import duties, taxes and charges are the buyer's responsibility. We may deny your international order due to your country's customs regulations and our concern for the general safety of our products from being stolen or damaged when in transit to their destination.

REFUNDS

We do not accept returns or offer refunds on items that have been worn or washed.

Each situation is considered on a case by case basis. If your purchased item has been damaged in transit, which is highly unlikely because of our secure packaging, or if you are utterly unsatisfied with your purchase, we may offer a partial refund of 50% of your payment after the item is securely shipped back to us in the same condition you had received it.

The reason for this concession is because while we will always try to meet the needs of our customers, our items are typically made to-order unique pieces, making each item one-of-a-kind and time consuming to produce. Products made to-order are meant for their buyer and no one else.

If you are unsatisfied with your purchase, contact us and we will try our best to find a resolution.

Our customer's satisfaction is very important to us :)

SMALL LOTS / WHOLESALE

Contact us if you're interested in ordering small lots of pieces or wholesale quantities (over 5 pieces per item). The wait may be from 3-4 weeks or longer for international orders.

SIZE ALTERATIONS

You may request to alter the measurements of a product that is currently sold in our store. Size alterations or adjustments for LARGER sizes (XL, XXL) will have an additional fee. This is because we would need to dramatically adjust our entire design strategy to stray from our standard measurement guide and yardage used to make a garment.

CUSTOM ART COMMISSIONS

We do offer the service of creating completely new artwork upon request. This falls into the category of private commissions.

Commissions pertain to completely individual pieces that are custom made for a single buyer with a new and original ARTWORK placed on our available garment silhouettes. Such pieces are a luxury and therefore rise to a different price range.

If you are interested in placing such a commission, please contact us and together we will brainstorm a strategy and discuss prices. If we proceed with fulfilling your original art commission, we will ask you for a 50% deposit of the final price of your purchase as an expression of commitment from both parties to the project. There are no refunds on custom art commissions.

We are also open to collaboration on bigger projects and are open to your questions!
Email us at info@torynovacouture.com or contact us through the website.



TORYNOVA COUTURE is a division of Torynova LLC.

✭ Email us: info@torynovacouture.com
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